Refund policy

Last updated: September 11, 2026

We want you to love your PCKL GRL order. Because most of our products are produced on demand, our return policy differs from traditional retail.

Made-to-Order Products and Sizing

Except where required by applicable law, we do not accept returns or exchanges for buyer’s remorse, incorrect size selection, or color preference.

Please review the product description and size guide before ordering. If we send a size or item different from what you ordered, we will correct the issue.

Damaged, Defective, Misprinted, or Incorrect Items

Contact support@pcklgrl.com within 30 days of receiving your order if it arrives damaged, defective, misprinted, or incorrect.

Please include:

  • Your order number.

  • A description of the issue.

  • Clear photographs showing the problem.

  • A photograph of the entire item, when applicable.

After reviewing the issue, we will arrange an appropriate replacement or refund for a confirmed defect or fulfillment error, at no additional cost to you.

Do not return an item unless we request it and provide return instructions. If a return is required because of our error or a confirmed defect, we will provide instructions for a return at no cost to you.

Order Changes and Cancellations

Orders may enter production shortly after submission. Contact support@pcklgrl.com immediately if you need to request a change or cancellation.

We cannot guarantee changes or cancellations once production has begun. This does not limit cancellation rights provided by applicable law.

Lost or Delayed Packages

If your shipment appears lost or significantly delayed, contact support@pcklgrl.com with your order number. We will investigate with our fulfillment and shipping partners and determine the appropriate resolution.

Please report delivery problems promptly so we can investigate while shipment information is available.

Packages Marked Delivered

If tracking shows delivery but you cannot locate your package, check around your property, with household members, neighbors, your building’s office, and the carrier.

If the package still cannot be found, contact us. We will review the circumstances. A replacement or refund is not automatic based solely on a report of nonreceipt, and applicable consumer rights remain protected.

Incorrect Addresses and Returned-to-Sender Orders

Customers are responsible for entering a complete and accurate shipping address.

Orders returned because of an incorrect address supplied by the customer, unsuccessful delivery attempts, or failure to claim the package may require additional shipping charges before reshipment. We will explain any proposed charges before proceeding.

These charges do not apply when the problem resulted from our error.

Refund Processing

Approved refunds are issued to the original payment method. Your bank or payment provider may require additional time to post the funds.

Original shipping charges are generally nonrefundable for discretionary returns, but will be refunded when applicable to a defective or incorrect order or otherwise required by law.

Your Consumer Rights

Nothing in this policy excludes or limits rights or remedies that cannot legally be waived, including rights relating to faulty goods, nondelivery, or any applicable statutory cancellation period. Production on demand does not, by itself, remove statutory consumer rights.

Contact

PCKL GRL
support@pcklgrl.com

Please include your order number when contacting us about an existing purchase.